Refund policy

Return Policy

We want you to love your purchase. If you're not completely satisfied, we’re here to help.

✅ Returns

  • You have 14 days from the delivery date to request a return.

  • Items must be unused, unwashed, and in their original condition.

  • Return shipping is the responsibility of the customer unless the item arrived damaged or defective.

❌ Non-Returnable Items

  • Custom items (including printed garments and DTF transfers)

  • Sale or discounted items

  • Gift cards

🔁 Exchanges

  • We do not offer direct exchanges at this time. If you need a different size or item, please return your original item and place a new order.

💸 Refunds

  • Once we receive and inspect your return, you’ll be notified via email.

  • If approved, a refund will be issued to your original payment method within 5–7 business days.

⚠️ Damaged or Wrong Items

If you received the wrong item or it arrived damaged, contact us within 3 days of delivery with photos, and we’ll make it right.

How to Start a Return

Email us at [yourstore@email.com] with:

  1. Your order number

  2. Reason for return

  3. Photos (if applicable)

We’ll get back to you within 24–48 hours with next steps.